Our Services


Industry Sectors

The following industry sectors are currently catered for by Excelon CRM:

Education, Media, Portfolio Management

Media

Media companies are under intense pressure to keep operating costs such as customer service low, while growing customer share, improving customer retention and increasing revenues with new service expansions.

  • Advertising

    Improve your service quality and build deep, long-lasting relationships with your clients with Excelon CRM. Become more competitive with access to a history of client interactions, workflows, and a Web deployment option:

    • Ensure consistency in client interactions, and craft highly collaborative work environments for account teams.
    • Gain greater insights into your client’s advertising needs to deliver better, more customized offerings.
    • Create greater efficiencies across your account teams.
    • Speed up repetitive processes, such as service requests and order confirmations, and respond quickly to unforeseen demands.
    • Gain more time with clients by automating administrative tasks.
    • Get employees quickly up to speed on CRM with a user-friendly interface and native integration with desktop application such as Microsoft Word and Excel.
  • Publishing

    Publishers can tap the power of Excelon CRM to automate processes, make ad sales easier, and effectively manage relationships with advertisers, audiences, content licensees, and content providers.

    • Deliver better service through a 360-degree view of customers and their needs.
    • Maximize upselling and cross-selling across formats and channels.
    • Improve your ability to negotiate with distributors.
    • Handle consumer inquiries more efficiently.
    • Profile and target audiences better by using actual customer data.
    • Prepare for and track the typically complex interactions with content licensees.
    • Manage interactions with authors, spokespeople, and others more efficiently.
    • Create a profile of each content provider and make content provider contacts available for such activities as a “call for content.”
    • Track and share information about interactions with content providers.